The Psychological Impacts of Cyberattacks
This is the first episode of a story related to individuals who, in a matter of moments, transition from “employees” to “rescuers” in the immediate aftermath of a destructive cyberattack.
What I Will Call the “Heroes”
But what is a Hero in the context of a cyberattack? And why should it matter to us or the company?
Generally speaking, the definition of a Hero that could match what we speak about is:
“A real person or fictional character who, in the face of danger, combats adversity through feats of ingenuity, courage, or strength.”
Protecting sensitive information has emerged as a pivotal concern for businesses across various industries. The ability to efficiently safeguard crucial data is now a decisive factor in achieving long-term success. It’s an endless battle, pitting skilled hackers against savvy security experts. The attackers are constantly adapting their tactics, always staying one step ahead. In contrast, security professionals must navigate increasingly complex corporate defense systems, where compromises are often inevitable. This relentless pressure has led to alarming rates of stress and burnout among IT teams dedicated to cybersecurity.
Despite their best efforts, hackers’ attacks can sometimes be successful, leading to system failures and data loss. The company then enters a crisis management mode often described as ‘war’ mode. Those managing these crises often employ language evocative of war, suggesting a fight for the company’s survival and the preservation of jobs.
In the immediate aftermath of the crisis, the company’s survival hinges on a select group of individuals who swiftly transform from regular employees into rescuers. These remarkable Heroes work relentlessly under immense pressure and stress, often for days or even weeks, with a singular focus: to prevent the company’s collapse and safeguard their colleagues’ jobs. Their dedication and tireless efforts are crucial in stabilizing the situation, ensuring that the company remains operational and that their fellow employees do not face the threat of unemployment.
Fortunately, most rescue efforts are successful, though they may take time and only partially resolve the issues. However, a more prolonged and lesser-known struggle continues, as the affected computer networks must undergo extensive cleanup and restoration while their security measures are strengthened.
Those who are hailed as heroes often face challenges adapting to their new reality, feeling misunderstood and overlooked despite their significant accomplishments. They fluctuate between feelings of frustration and neglect. Several months later, a cyberattack sparks a new round of consequences, this time directly impacting people’s well-being. Overlooked, fatigued, overburdened, and sick, these heroes may be at risk of burning out.
This Is the Fall of Heroes
The fact that these people are sick, unmotivated, or even leaving the company will inevitably have a negative impact on managing corrective measures after the crisis. While external consultants or new employees may fill the void left by these absences, the loss of knowledge will still result in collateral damage due to the lack of expertise and institutional memory.
Stay Tuned for the Next Episode
And don’t forget:
“Cyberattacks are like mosquitoes: you don’t see them coming, but they can ruin your night (and your data)!”
“And some, like tiger mosquitoes, can even ruin your life …”
About the Author
Didier Annet is an Operational & Data Resilience Specialist and a Certified Professional Coach dedicated to empowering individuals and teams to navigate the complexities of an ever-changing digital landscape.
Find him on LinkedIn: Didier Annet
Learn more in his book:
📖 Guide de survie aux cyberattaques en entreprise et à leurs conséquences psychologiques: Que fait-on des Héros ? (French Edition) – Available on Amazon
Coming soon: The English version – “What Happens to Heroes”